MessagesMay 15, 2023 Give Bitcoin Lightning Network a try! For the rest of May, we will reduce the fee rate on all Lightning Network purchases by 1%. Discount will be applied before order is completed.
May 13, 2023 We now support Bitcoin Lightning Network! Initially you can only buy from us on LN, until we build up sufficient inbound capacity on our channels to enable Selling. To buy on LN, simply create an invoice with no amount specified, it should start with prefix 'lnbc' and use that as your wallet address on the Buy form. If you run a Lightning Node, consider funding a channel to our node 02efe91c6fdd98f3da3dab5db81427eeb1076aba1216a7bc0cfcf5fef93f3133df to help out!
May 8, 2023 BTC network transaction fees are through the roof expensive right now, averaging $10-$20 CAD to send a single transaction. As such, we will be batching all BTC purchase requests received throughout the day and only completing them in a single batch once we have enough pending transcations to make it economical. We are working on implementing Lightning network as well.
April 23 2023 Our ETH wallet is back online. Sorry for any inconvenience caused by the outage.
April 18 2023 Our ETH wallet is currently offline, resyncing after the Merge last week. We expect to not be able to process any ETH orders for a few days while the wallet resyncs. Sorry for any inconvenience. Will post again when ETH is reactivated!
March 17 2023 Our physical office will be CLOSING at 2PM on Friday the 17th. Time to go drink some green beer!
Feb 20 2023 Our office is CLOSED today for Family Day, we will re-open tomorrow Feb 21 at 9:30AM.
Feb 15 2023 Our Bill Payment provider is AVAILABLE again! Please also disregard the previous message about a new payee and account number. This information will remain the same! You can continue sending bill payments as usual as of today.
Feb 6 2023 Our Bill Payment provider will be TEMPORARILY UNAVAILABLE, starting on February 13th. Absolutely NO PAYMENTS should be sent after that date. When Bill Payments return (estimated within a few weeks), it will be a NEW Payee with a NEW Account number. For your own safety, we suggest as of Feb 13 you delete the current Payee from your Online Banking, in order to prevent accidentally sending payments to a no longer functioning payment provider.
Dec 22 2022 Our office will be CLOSED at 12pm NOON on Thursday Dec 22, and re-open at 9:30AM on January 3rd. Online orders WILL be processed over the holidays however expect some delays due to bank and payment processing company closures.
Sept 15 2022 Ethereum is now RE-ENABLED
Sept 14 2022 Ethereum is now DISABLED until sometime Thursday morning to allow for ETH Merge.
Sept 13 2022 In preparation for the ETH Merge, purchasing and selling ETH will be disabled at 4PM Sept 14, and only re-enabled once it has been verified that the ETH network is secure, stable and ready to process transactions again. Target for re-enable is currently noon on Sept 15th.
July 8 2022 Our office is CLOSED today July 8th due to the nation-wide Rogers outage.
June 30 2022 Ethereum is now re-enabled after the Gray Glacier upgrade
June 29 2022 Ethereum is temporarily disabled while we re-sync a new node to handle the upcoming Gray Glacier network upgrade
May 27 2022 Our office is now re-opened to walk-in customers! Power came back on late Thurday evening.
May 24 2022 Our physical office is closed today due to the power outage caused by the storm on Saturday. Additionally, our email system and phone system are also completely offline due to the power outage. Online orders continue to be processed reguarily without interruption.
April 14 2022 Our physical office will be CLOSED on both Good Friday (Apr 15) and Easter Monday (Apr 18). We will re-open on Tuesday April 19th.
March 31 2022 Our physical office is OPEN again today. We brought in some backup staff. Reminder, hours are 9:30am-4:00pm
March 30 2022 Our physical office is CLOSED today due to a staff shortage from COVID. Sorry for any inconvenience and short notice. Online order processing support still operating normally.
March 2 2022 For those that missed the previous announcement, Cash Purchases in office are open again in any amounts - no restrictions and no additional fees! ($1000+ requires photo ID)
Feb 27 2022 Email Transfers are back! The quickest way to make a purchase and no additional fees!
Jan 17 2022 Due to todays winter storm our office will be CLOSED for walk-in customers all day Monday Jan 17. Sorry for any inconvenience.
Jan 6 2022 We have removed the 2% cash in person charge for purchasing at our office and are accepting cash in office again (actually since October, it was just never re-announced).
Sept 30 2021 We will be closed today Thursday September 30th to respect National Day for Truth and Reconciliation.
Sept 7 2021 We are currently experiencing connectivity issues with our phone system. Please email [email protected] instead of calling until we get this issue sorted out with our upstream provider. Thanks for your understanding and patience. UPDATE ~11AM: Fixed.
Aug 9 2021 Our payment processors are experiencing temporary delays in processing outbound direct deposits (EFT). If you need your funds quickly we highly recommend picking up cash in-person at our office, or using cash by xpresspost to receive your funds more quickly.
Aug 9 2021 We are no longer accepting cash purchases in-office or by mail. Please register online and use our online payment methods. Selling coins for cash pickup and cash through xpresspost still available.
Aug 5 2021 Ethereum has now been re-enabled as the London Ethereum fork has completed and and the network has stabilized.
Aug 5 2021 Ethereum will be disabled starting today until the London Hard Fork completes and the network stabilizes.
July 26 2021 Until further notice, in-office cash PURCHASES (Buy Orders) are limited to $5000 maximum. This limit does not apply to cash pickup (Sell Orders).
June 29 2021 Our office will be CLOSED on both Thursday July 1 AND Friday July 2 for Canada Day(s). We will reopen Monday July 5th.
May 31 2021 EFFECTIVE JUNE 1. Identification requirements as per FINTRAC are changing. Any cash transaction (or sum of transactions in 24 hours) of $1000 or more will require a fully verified account, or identification (Government Issued Photo ID) to be presented in person.
April 21 2021 EFFECTIVE IMMEDIATELY - Maximum amount of cash accepted for in-person purchase transactions in our office is $2000/customer/24 hours. NO restriction on Selling coins for cash pickup.
April 21 2021 EFFECTIVE IMMEDIATELY - Maximum amount of cash accepted for in-person purchase transactions in our office is $2000/customer/24 hours. NO restriction on Selling coins for cash pickup.
April 19 2021 Email Transfers are temporarily disabled (likely for at least the remainder of this week). Please use Bill Payment or PAD instead.
April 16 2021 Bill Payment maximum raised from $3000 to $5000.
April 7 2021 Email transfer minimum has been raised from $500 to $1000. Please use Bill Payment instead. Consider using Bill Payment for all transfers up to $5000 instead of Email Transfer. We have found Bill Payments to be much more reliable than Email Transfers becuase there's no need to wait for emails to come in first, which is often the reason that email transfers take longer than they should.
April 2 2021 Our office will be CLOSED Friday April 2nd, and Monday April 5th for Easter.
March 31 2021 Good news! We now have Online Bill Payment as a method to purchase from us again! Bill Payment works with most banks and credit unions. It is simple and easy to use, and payments are received within 1-3 business days (much faster than directdebit).
February 23 2021 The Ethereum network is still overloaded (average miner fees are around $20-30 CAD just to send a transaction). Therefore, starting today we will be updating our system to subtract the miner fee from the ETH amount being purchased. Eg. If you purchase $50 worth of ETH, you could end up only receiving $20 worth after the miner fee is paid). For clarity, this is a fee paid to the ethereum network to send the transaction and is not paid to Canadian Bitcoins.
February 22 2021 The Ethereum network is overloaded right now and very expensive to send transactions. We will not be sending any ETH payments of less than $1000 CAD until the situation resolves. You may also experiense extreme delays in receiving ETH payments. Please only notify us if you have not received an ETH transaction after 48 hours.
February 22 2021 Starting this week we are now open 5 days/week again for walk-in customers at our office. Monday-Friday 9:30AM-4PM.
January 7 2021 DASH and ETC are re-enabled for now.
Dec 22 2020 Holiday Office Hours: Dec 24 9:30am-12 noon, Dec 25th through Jan 3rd Closed. Jan 4, back to normal hours, opening at 9:30AM. ONLINE ORDERS will continue to be processed daily throughout the holiday break (but may be delayed due to banking holidays)
November 30 2020 DASH is unavailable for trading due back end technical issues. We will evalulate if it will be re-enabled or not in the coming days.
November 30 2020 ETC is unavailable for trading due to network hard fork. We will evalulate if it will be re-enabled or not in the coming days.
November 14 2020 Bitcoin Cash ABC will split on November 15th, we intend to follow the BCHN chain. We currently have no plans to support the BCHA chain, but will re-evaluate our position once hte dust settles. Bitcoin Cash will be unavailable to buy/sell on the 15th.
June 22 2020 We have now added two more days to our COVID office hours for walk-in traffic. We are now open Monday-Thursday 10AM-4PM. Still closed on Fridays.
Apr 28 2020 We can now accept incoming wire transfers! This payment method is limited to larger payments ($5,000-$50,000) and only available to customers with at least $25,000 in total volume.
Apr 28 2020 With proper protective equipment now in place, we are going to trial re-opening our office to walk-in customers on Tuesdays and Thursdays starting next week (May 5th and May 7th), with slightly reduced hours (10AM to 4PM). If you arrive at our location and another customer is already inside please respect physical distancing guidelines and remain at least 2m away. You will be asked to wash your hands immediately upon entry, and door knobs and the ordering tablet will be sanitized with high alcohol hand sanitizer between customers. You can also place your order online before coming in, to avoid having to touch the ordering tablet at all.
Apr 2 2020 We are now allowing cash pickup sell transactions. Pickups will be by appointment/schedule only and will be handled on an individual basis once your order is ready for pickup. Appointments are MANDATORY, you will not be permitted entrance without an appointment.
Mar 16 2020 Due to COVID-19, we have decided to temporarily close our office to walk in traffic, effective March 17th, to protect our staff and other customers. Our online business will remain fully operational.
Mar 9 2020 The maximum order size of cash accepted at the office will be reduced to $1000/24 hours for the next week or two. Please use online Email Transfer or Direct Debit for larger purchases.
Dec 21 2019 Holiday Office Hours: Dec 24 9am-12 noon, Dec 25th through Jan 1st Closed. Jan 2, back to normal hours, opening at 9:30AM. ONLINE ORDERS will continue to be processed daily throughout the holiday break (but may be delayed due to banking holidays)
Dec 20 2019 Bill Payments for purchasing are temporarily disabled. DO NOT send payments to a previously configured payment provider in your online banking.
Dec 3 2019 Hardware infrastructure upgrade is now complete - PLEASE let us know if you notice something not working like it should.
Dec 3 2019 We will be upgrading hardware infrastructure this afternoon - expect intermittent downtime.
Nov 12 2019 Customers sending Online Bill Payments from or receiving direct deposits to CIBC may experience longer than usual wait times at the moment due to a technical issue on CIBC's side. We hope to resolve the issue in the coming days.
Sep 30 2019 In-Office Debit and Credit are temporarily (we hope) unavailable. Only cash is accepted in office for the time being.
Aug 30 2019 We are pleased to announce two new features! 1) Link your Bank Account to increase processing speeds of Pre-Authorized Debit to 1-2 business days. 2) Create Scheduled Pre-Authorized Debits to make regular payments for purchases.
July 12 2019 Our office will be closing early today Friday July 12th at 3PM because its too nice out to be inside. Go enjoy the weather!
Jun 26 2019 Our in-office debit/credit terminal limit has now been raised from $250 to $300 maximum. Its a small step, but we anticipate being able to continue increasing the limit over time.
Jun 4 2019 We now have a Debit Terminal in office (again). We can also now accept CREDIT CARDS in person at our office. Initial maximum transaction size for debit/credit is $250 CAD, which will increased over time.
Feb 12 2019 Our office will be closing at noon today Feb 12th due to the incoming storm. We will most likely also be closed all day Wednesday Feb 13. We will re-open on Thursday Feb 14.
Feb 08 2019 We have introduced the ability to accept small email transfers ($50-$450). This uses a completely different payment processor and email transfer method than our existing larger value method. Please read the instructions carefully.
Feb 04 2019 We have raised our initial maximum auto-graduation for email transfers from $500 to $1000. New email transfer users will now be able to purchase up to $1000 initially, and as before, each purchase at your current maximum unlocks a new level as per our Auto-Graduation Guidelines.
Jan 22 2019 We have re-added Bill Payment processing! You can now make Bill Payments to us from $50 to $3000 at most Banks and Credit Unions. Bill Payments take 1-3 business days to be processed.
Jan 22 2019 Email Transfer processing times have been greatly reduced! Email transfers should now be processed within a few hours, instead of 1-2 days.
Dec 21 2018 Holiday Office Hours: Dec 21 9am-1pm, Dec 24 through Jan 1st Closed. Jan 2, back to normal hours, opening at 9:30AM. ONLINE ORDERS will continue to be processed daily throughout the holiday break (but may be delayed due to banking holidays)
Nov 28 2018 Interac Online payment method will be discontinued at the end of the day Thursday November 29th. Please switch to Interac Email transfer, or one of our other payment methods.
Nov 27 2018 The Bitcoin Cash Hard Fork has mostly settled now. Consensus seems to be Bitcoin Cash ABC to maintain the BCH symbol, and Bitcoin Cash SV will be a new ticker under BSV. We will support both moving forward. Confirmations required when selling either to us will start at 10 confirmations and be reduced as the network stabilizes.
Nov 15 2018 We have temporarily disabled BCH buy/sell until the contentious hard fork is resolved.
Oct 9 2018 We now accept VISA/Mastercard Credit Card Payments online! Auto-Graduation system is in effect.
Oct 7 2018 Fall Madness Sale! Save 1% from our posted rate when buying with CASH in person at our office, until October 31st 2018
Sep 24 2018 TORNADO UPDATE - our office was hit very hard by one of the two Ottawa Tornadoes on Friday night. We finally got power restored this morning and have access to Internet again. Our office will remain closed today for walk-in customers, but will re-open Tuesday Sept 25. We will attempt to respond to support requests and complete online orders throughout the day today. Please have some patience as we recover and get things back to normal.
Aug 20 2018 We now accept Interac Email Transfers (again!) for purchases! The auto-graduation system applies, however we have initially updated ALL users with Interac Online trust to have matching Email Transfer trust level. We are also waiving all Email Transfers fees until the end of August to allow new interac online/interac email transfer users to build up their auto-graduation without any fees. This new system relies on Interac's Email Transfer Request platform. DO NOT send an email transfer (like you're probably familiar with doing). You must wait until you receive the email transfer request to complete the transfer.
Aug 16 2018 We will be discontinuing Bill Payment purchase method at the end of day Friday August 17th. Sorry for any inconvenience this may cause. Stay tuned we have new payment methods launching soon!
Aug 6 2018 Our office is closed today Monday August 6th for the Civic Holiday.
Aug 1 2018 August Madness Sale! Save 1% from our posted rate when buying with CASH in person at our office.
July 18 2018 Due to a major fiber cut upstream our office phones are offline today, but office is still open
July 9 2018 We once again support Direct Debit (Pre-Authorized Debit). PADs can be up to $9000/day. Find the PAD agreement under the Bank Details page.
May 4 2018 We now support cashaddr formats for Bitcoin Cash.
Apr 9 2018 We are now moved into our new location on the ground floor! (Directly below our old office). Our NEW office hours are now Monday-Friday 9:30AM-5:00PM. Come check out our new space! New address mailing address is #5-21 Concourse Gate.
Mar 26 2018 We are closed on Good Friday March 30th and Easter Monday April 2nd.
Mar 20 2018 BMO customers can no longer use Interac Online for crypto-purchases. This is BMO's policy effective immediately.
Feb 26 2018 Direct Deposit limit raised from 5k to 10k, we're excited to be ramping up with a new payment processor that can handle larger transactions!
Feb 19 2018 We are closed February 19th for the Family Day holiday
Feb 6 2018 We are now accepting new account verifications again!
Jan 29 2018 New Office Hours for walk-in customers - Monday to Friday, 1pm to 5pm ONLY. We are sorry for any inconvenience these shortened hours may cause.
Jan 23 2018 Our Office will be temporarily CLOSED for the rest of the week. We will re-open next week.
Jan 15 2018 Please be aware that due to renovations and space limitations, our office will be restricting entry to one client at a time. Please knock when you arrive and we'll let you in if we are not already assisting another customer.
Jan 4 2018 We have temporarily disabled direct deposits for a few days while our payment processor catches up.
Dec 18 2017 IMPORTANT CUSTOMER SERVICE ANNOUNCEMENT.
Dec 25 2017 Please note that our office will be closed for our normal Christmas and New Year's break from Friday December 22, 2017 to January 2, 2018. We will re-open on January 3. Online orders will be processed sporadically over the holidays when possible.
Dec 7 2017 We are temporarily not accepting cash in our office for purchasing crypto. Debit in-office is still available. Cash purchasing in-office will be re-opened next week.
Nov 30 2017 Our verifications team are working their hardest through the overwhelming backlog of verification requests. Current wait time is approximately 5-7 days for verification. Thank you for your patience and understanding.
Nov 21 2017 We are experiencing some delays with both inbound and outbound EFT's (Direct Debit and Direct Deposit) as we ramp up with new payment processors. Please expect payments to take longer than ususal for the next week or so. Sorry for any inconvenience this may cause.
Nov 13 2017 Due to the excessive Bitcoin network fees, we will be processing Bitcoin payments in only a few batches throughout the day, instead of on-demand. Payments for orders received before 5pm will be processed at 5pm.
Nov 6 2017 We have raised Direct Deposit and Direct Debit maximums to $5000 as we slowly ramp up with new payment providers.
Nov 1 2017 EFT Direct Deposits are enabled again, however starting at a low limit (~$1500 CAD), we will ramp this back up over the next few days/weeks.
Oct 31 2017 We expect to have EFT direct deposit re-enabled November 2nd. Thank you for your patience.
Oct 25 2017 We have temporarily disabled outbound EFT Direct Deposits. We will provide an update on when it will be re-enabled in the next few days. We are also actively working on re-enabling email transfers.
Sept 8 2017 We have had to implement a captcha on login. Please don't be alarmed. You'll be asked to select some boxes with specific images in them upon login. This is being used to prevent the brute-force login spam that we've had ongoing for the past few days.
Sept 5 2017 Some users may have experienced login issues/rate limiting. We were under a sustained DDOS/BruteForce login attack and had to implement some measures to mitigate this attack. Operations have returned to normal now. If you experienced this issue, please try again once your temporary suspension has been lifted (within 30 minutes). Our apologies for this inconvenience.
Aug 8 2017 Bitcoin Cash (BCH) Trading is now active. Sell orders require 10 confirmations (for now).
Aug 4 2017 Interac Email Transfer payments for selling bitcoin to us are temporarily disabled. We hope to have them back online by the end of August / early September.
Aug 1 2017 Reduced confirmations for BTC sell orders from 10 to 2.
Aug 1 2017 We have re-opened BTC trading as it looks like the hard fork has not gained much traction.
Aug 1 2017 We have temporarily disabled purchasing BTC until the network stability settles out. We are still accepting BTC for sell orders, but the number of confirmations has been updated from 1 to 10 until this event concludes. To learn more, Click here and Here
June 29 2017 Please note our office will be CLOSED on Monday July 3rd for the Canada Day Statutory Holiday. We will re-open July 4th @ 9am.
May 30 2017 We now offer Interac Email Transfers for selling to us!
May 27 2017 We apologize for the delay in account verifications, our staff are working overtime and we're bringing on more staff to help. We are working through the queue as quickly as possible on a first-come, first-served basis. Current estimates are approximately 3-5 business days for account verification. Thank you for your patience and understanding.
May 24 2017 CASH IN-OFFICE for BUYING crypto currencies is temporarily disabled. Please use Debit In-Office. CASH PICKUP and XPressPost for SELLING crypto currencies is still available.
May 10 2017 Please note our office will be CLOSED on Friday May 12th and Monday May 15th. We will reopen for business on Tuesday May 16th. Online orders will be processed both days, but expect some delays.
May 1 2017 For a limited time, we are offering FREE SHIPPING on all CASH orders over $1000, and FREE pickup in office on all CASH orders over $500.
May 1 2017 We apologize for the delay in account verifications, our staff are working overtime and we're bringing on more staff to help. We are working through the queue as quickly as possible on a first-come, first-served basis. Current estimates are approximately 2-4 business days for account verification. Thank you for your patience and understanding.
April 23 2017 We now offer DASH! To learn more about dash, visit www.dash.org
April 13 2017 Office Hours for Easter Weekend: Closed Friday April 14th, Closed Monday April 17th. We will reopen Tuesday April 18th @ 9AM
April 5 2017 We're Hiring! Part-time customer service representative (4-16 hrs/week). IN OTTAWA OFFICE. Send resumes to [email protected]
March 17 2017 Please Note we will be closing the office at 1PM on Friday March 17th to go drink green beer.
Dec 23 2016 Please Note our Holiday Hours. Our OFFICE will CLOSE on Friday December 23 at 12:00 NOON, and reopen on Tuesday January 3rd at 9AM. Online orders will be processed sporadically throughout the holidays however expect delays due to bank holidays.
Dec 19 2016 We now accept Chip&Pin Debit Transactions in person at our office! This works with both standard debit cards, and the newer co-branded hybrid debit/credit cards.
Dec 2 2016 Miner Fees! Please note the bitcoin network has been extremely busy lately. If you are selling to us, consider at least DOUBLING the default miner fee, from 40 satoshis/byte to 80 satoshis/byte. If you are buying from us, please be aware that we always pay at least 80 satoshis/byte to ensure you receive your Bitcoins in a timely manner, however there is still no guarantees it will always be included in the next block. If you are seeing an unconfirmed transaction for longer than usual, please be patient, it will likely confirm soon since we pay such a high miner fee.
September 13 2016 Flexepin Payments are now available. Flexepin Vouchers can be purchased at 6000+ locations across Canada and redeemed on our site directly to purchase coins, or to deposit into your Canadian Bitcoins Balance.
September 12 2016 We strongly recommend all users enable Two-Factor Authentication on their account, ESPECIALLY those who are now storing a CAD balance with us. Click the Security Center link to enable 2FA. We will be adding more security features in the coming days.
September 8 2016 We now offer the ability to deposit CAD funds directly to your account balance to be held for purchase a later date! This DEPOSIT functionality is available for all payment methods! This will help alleviate the price fluctuations when using slow payment methods such as Direct Debit and Bill Payments for all verified users.
August 18 2016 Please note Moxipay payment method will be REMOVED on Friday August 26th. If you have balances with Moxipay you wish to use to purchase from us, please ensure you make the payment before August 26th.
July 20 2016 Ethereum orders have been re-enabled on the forked blockchain.
July 19 2016 Due to the Ethereum Hard Fork Wednesday morning, we will be suspending all ETH orders Tuesday evening, and only re-enabling once the hard fork has been resolved by consensus of a clearly winning chain. Likely later Wednesday afternoon/evening
July 7 2016 With the looming Canada Post Strike, all outbound Cash/XpressPost mail orders will be sent via an alternative courier until the Canada Post dispute is resolved.
June 28 2016 We now support buying and selling Ethereum (ETH)! Use the toggle buttons at the top-right to switch between supported crypto currencies!
June 21 2016 For a short period today the 'Validate' button was non-functional when placing a new purchase order. It has now been fixed. Our apologies for the inconvenience. If you tried to place an order but couldn't, please try again now.
June 20 2016 Please help us support B.A.R.K. Ottawa. Fundraising goal 5.0 BTC
June 10 2016 Please help us support B.A.R.K. Ottawa. Fundraising goal 5.0 BTC
Mar 31 2016 Our office will be closed Friday April 1st. Sorry for any inconvenience
Mar 24 2016 Please be aware that our office will be closed over Easter. We will be closed from Friday March 25th to Monday March 28th. We will Reopen on Tuesday March 29th
Feb 16 2016 Our Office will be CLOSED for Family Day on Monday February 16th. We will re-open on Tuesday February 17th.
Jan 4 2016 'Instant Processing' of Interac Online purchases are now functioning again.
Dec 31 2015 Due to changes in our Interac Online upstream provider, 'Instant Processing' of Interac Online purchases have been temporarily disabled. Interac Online transactions will still be processed manually.
Dec 24 2015 Our Office will be CLOSED for the holidays on Thursday December 24th at 12 noon and will re-open on Monday January 4th. Online transactions will be processed daily over the holidays.
Nov 10 2015 Our Office will be CLOSED on Wednesday November 11th for Remembrance Day. We will re-open Thursday November 12th.
Nov 2 2015 Inbound payments using Pre-Authorized Direct Debit are now available to verified account holders (Extra PAD authorizaiton required). This method will work with ALL Canadian Banks.
Oct 29 2015 Bill payments and In-Person Bill Payments via TAYPE INTERNATIONAL will no longer be available after November 4th. Please use one of our other payment methods or providers.
Aug 28 2015 Our Office will be CLOSED on Friday August 28th for walk-in customers. Sorry for any inconvenience. Online orders will still be processed normally.
July 31 2015 Our Office will be CLOSED on Monday August 3rd for the Civic Holiday. we will re-open Tuesday August 4th.
June 30 2015 Our Office will be CLOSED on Wednesday July 1st for Canada Day. we will re-open Thursday July 2nd.
May 14 2015 Our Office will be CLOSED on Monday May 18th for Victoria Day. We will re-open Tuesday May 19th.
April 2 2015 Our Office will be CLOSED on Friday April 3rd for Good Friday. We will re-open Monday April 6th.
April 2 2015 Site Design changes/improvements. Navigation & Authentication moved to top-menu bar.
Feb 13 2015 Please note our office will be closed on February 16th for Family Day
Feb 13 2015 INSTANT/Automatic processing is now available for Interac Online and Moxipay Payments once your account reaches certain criteria. Check your Account Dashboard to learn more!
Jan 15 2015 Attention Clients. Due to recent fraud attempts, we will no longer be accepting cash orders via mail if they do not include the original purchase form. Any orders received in the mail without the purchase form will be returned to sender minus the cost of return postage.
Jan 5 2015 New payment method! In-Person Bill Payment at any Money Mart, CashMoney or Instacheque location.
Dec 19 2014 Holiday Processing Times: From Dec 24 through January 4th expect delays in order processing. We will still be processing online orders, just not all day, every day like usual. Holiday Office Hours: Dec 24 9am-1pm, Dec 25th to Jan 4th we are closed. Jan 5th, back to normal.
Oct 27 2014 Are you located within Ottawa? Would you like to learn more about Bitcoins, or have friends who would like to know more? Then this upcoming local event The Resilient 21 Group hosts Bitcoins in Ottawa Seminar on November 5th, tickets are free!.
Oct 10 2014 We will be closed for the holiday Monday, we will reopen on Tuesday at 9am. Happy Thanksgiving Everyone!!!
Sept 11 2014 Reminder! You can sell your Bitcoin to us for Direct Deposit to your bank account with ZERO FEES!
August 19 2014 Please be aware that there will be a delay of up to two weeks on processing transactions from Desjardins Financial.
June 28 2014 Come join us tomorrow at The Burbs in Kanata for the launch of the new Bitcoin ATM. Also The Burbs on Tuesday, and the Clocktower (market) on Wednesday are both stops for "The North American Bitcoin Car Giveaway Tour 2014" so come by and enter for your chance to win a car or $10,000 in Bitcoins!!!!
July 15 2014 Effective immediately, we will no longer be accepting Bill Payments via Direct World. We have however expanded Bill Payments through TAYPE to include more banks. All banks are still supported for Bill Payments via MoxiPay.
July 10 2014 New Payment Method - MoxiPay allows for purchasing Bitcoins/Litecoins using your MoxiPay Mobile Wallet. Payments from MoxiPay are received in real-time on our side which allows for locking/guaranteeing the purchase rate, without waiting for days for the payment to be received on our side compared to Online Bill Payments. Simply pre-load your MoxiPay mobile wallet, and when you're ready to purchase, place an order and make a payment from your MoxiPay mobile wallet.
June 27 2014 Our Office will be working at a diminished capacity on June 30th, and will be closed for Canada day on July 1st. We will be open for regular business on Wednesday the 2nd - Thank you and have a great Canada Day!
June 16 2014 We now accept Interac® Online Payments to buy Bitcoins! (Account must be verified). We have also instituted an auto-graduation policy for users to become 'trusted' before allowed to make large Interac® Online purchases.
May 27 2014 Please be aware - With upcoming policy changes from CIBC Bank you will no longer be able to do online bill payments to Taype International, using them or PC Financial starting on the 1st of June.
May 23 2014 As of May 23, 2014, One of your two documents for proof of address and identity MUST be a current bank statement from the account you will be using to do your online bill payment and direct deposit with. It must be in your name and have a matching address to your photo ID and account information. This new requirement is to help eliminate and protect against issues of Bank fraud and identity theft. Your account will not be accepted for verification unless this is provided. Any Clients awaiting verification will recieve a notice regarding this new requirement, and how they must now provide this for account verification
May 16 2014 Reminder - our office is closed on Monday for the long weekend, we will be open again on Tuesday 9am
May 16 2014 Please be aware - With upcoming policy changes from CIBC Bank you will no longer be able to do online bill payments using them or PC Financial using your TAYPE account starting on the 1st of June. You will be able to continue using your DIRECT WORLD account without issue.
May 15 2014 Just a heads up our office is closed on Monday for the long weekend, we will be open again on Tuesday 9am
April 17 2014 Happy Easter everyone! Just a reminder our office is closed over Easter weekend, we will be open again on Tuesday 9am
April 16 2014 We now offer LITECOINS!
April 15 2014 Please be aware that our office will be closed over Easter. From Friday April 18th through Monday April 21st. We will reopen on Tuesday April 22nd.
April 2 2014 UPDATE TO VERIFICATION REQUIREMENTS. Please be aware that CanadianBitcoins.com has updated its requirements for account verification. Specifically in what can be used as a valid Canadian Government photo ID. These changes have been made to be more compliant in regards to what FINTRAC defines as valid and acceptable. These changes are to ensure the security of our site and our Clients. Click here to see the changes to verification
March 18 2014 Statement Regarding fraudulent security intrusion at Rogers Data Centre
Feb 28 2014 Please note those who Bank with PC Financial and CIBC our Pay Provider Taype had a technical issue with them, and making payments through those two Banks will not be operational until tomorrow afternoon at the earliest. Taype suggest periodically trying after 12pm EST on Saturday- Thank you
Feb 28 2014 We apologies that our interent was down for 3 hours today, we are in the process of catching up on clients emails right now
Feb 14 2014 Please note our physical Office will be closed Monday, Febuary 17th for Family Day, and will reopen on the 18th for business as usual. Best wishes and enjoy the day with your Family
Feb 3 2014 Want to keep up on Bitcoin news, follow us on Twitter and Like us on Facebook.
Jan 30 2014 Come support The Standard Tavern and pay with Bitcoins! Official Launch Party tonight!
Dec 23 2013 HOLIDAY OFFICE HOURS. Dec 23 9-5, Dec 24 9-noon, Dec 25-Jan 1 CLOSED, Jan 2 9-5. Click here for more details
Dec 3 2013 We now have cheques available again for for selling bitcoins
Nov 22 2013 New Bill Payment system in place. You can now send a bill payment and we can hold it for you until you specify for it to be processed, giving you complete control over the exchange rate you receive. From your account dashboard, click on 'bill payment preferences'
Nov 22 2013 USB Block Eruptors still for sale. Price is now cut to 0.30BTC per box of 10. Free shipping in Canada. Email [email protected] to purchase.
Nov 22 2013 Cheques are temporarily disabled until new ones arrive from the bank
Nov 5 2013 Direct Deposit is now FREE!
Nov 4 2013 USB Block Eruptors still for sale. Price is now cut to 0.40BTC per box of 10. Free shipping in Canada. Email [email protected] to purchase.
Oct 29 2013 USB Block Eruptors still for sale. Price is now cut to 0.60BTC per box of 10. Free shipping in Canada. Email [email protected] to purchase.
Oct 17 2013 We have a few boxes of USB Block Eruptors still for sale. Price is now cut to 0.85BTC per box of 10. Free shipping in Canada. Email [email protected] to purchase.
Sept 29 2013 We now have a few boxes of USB Block Eruptors for sale. 1.45BTC per box of 10, free shipping (Canada only). Email [email protected] to purchase. Limited supply.
Sept 23 2013 Thanks everyone for your patience as we work through our verification backlog. We now have added additional staff to work through the verification backlog and expected to be fully caught up within a week. If you are awaiting phone verification, please expect a phone call in the next few days!
Aug 6 2013 TAYPE INTERNATIONAL has been temporarily replaced with DIRECT WORLD for all Bill Payment Banks. Please do not send any payments to your TAYPE payee if you already have one setup in your online banking.
Jul 18 2013 We are working through the backlog of verifications. 2-4 business days is a normal timeframe to expect after submitting documents. Please answer your phone when we call to ensure timely verification.
Jul 3 2013 Sorry for the downtime, we were/are the target of a DDOS :(
Jun 21 2013 Cash deposit at BMO and CIBC are disabled until further notice. Please get verified and use Bill Payment
Jun 21 2013 Authentication/Login is now required for all orders (buying or selling). Creating an account is easy
Jun 19 2013 Reduced Direct Deposit Fee from $5 to $3.
Jun 19 2013 Clarification on Bill Payments - There is NO RATE GUARANTEE. Banks take anywhere from 1-3 business days to process bill payments, so orders may be adjusted to the current rate at the time of receipt of payment from the bank.
Jun 3 2013 Bill Payment from TD Canada Trust are NOW AVAILABLE!
May 22 2013 Bill Payment from TD Canada Trust are not possible at this time. We are looking into alternatives.
May 1 2013 Direct Deposit to any Canadian Bank is now available to SELL bitcoins for VERIFIED ACCOUNTS ONLY
Apr 25 2013 Online Bill Payment is NOW AVAILABLE to BUY bitcoins for VERIFIED ACCOUNTS ONLY
Apr 23 2013 GET VERIFIED! We will be adding Bill Payment (for BUYing) and Direct Deposits (for SELLing) soon, but will require accounts to be 'verified' before using these methods. Get a head start and get verified now, so you're ready when the new options become available!
Apr 12 2013 Adjusted our rate calculations to use the past 12 hours of data, instead of 36 hours.
Apr 11 2013 With the extra market volatility, we've basically made our spread so huge that nobody should buy or sell right now until the market settles. Do so at your own risk. Remember all sales are final once payment is received. (NO REFUNDS).
Apr 7 2013 Reduced min sell from 2 to 1, and max sell from 50 to 25, to adjust for the increased exchange rate.
Apr 3 2013 RBC Bank has decided to close our account. As such, deposits to RBC are now unavailable, as well as direct deposit and cheques, as RBC was the main bank that we processed those payment methods from. Hard to believe that in todays world with a digital crypto-currency -- cash is king. We are working on new solutions. Stay tuned.
Mar 5 2013 Added estimated days until shipping for Cash orders. We are currently backlogged and orders will be held in queue. All other methods send payment same or next busienss day.
Mar 1 2013 March Promotion! Cheque/Lettermail and Direct Deposits will be FREE until further notice!
Feb 27 2013 Added ability to create an account and login to view past orders.
Feb 27 2013 Added Direct Deposit to Any Canadian Bank for SELLing Bitcoins.
Feb 21 2013 Added RBC Cash Deposit method for BUYing Bitcoins.
Feb 21 2013 Effective Feb 22 at 5PM, we will no longer be accepting TD Cash at Branch Deposits, or TD Payee payments to BUY or SELL Bitcoins.
Feb 21 2013 Effective Feb 22 at 5PM, we will no longer be accepting TD Cash at Branch Deposits, or TD Payee payments to BUY Bitcoins. We will continue allowing TD Payee payments to SELL Bitcoins until 5PM Tuesday Feb 26th, at which time no TD Bank payments will be available.
Feb 18 2013 Cash Sell orders are backlogged, we are looking at 5-10 business days from placing order to shipping. All other methods are still same/next business day. I highly recommend using a different method. If you have placed cash sell order and would like to switch it, please contact us.
Feb 7 2013 Reduced max sell from 150 to 100 BTC, to reflect the higher BTC price
Feb 5 2013 CIBC Cash Deposits now available for Buying Bitcoins
Jan 31 2013 Bitcoin Wallet is now synced, we're fully operational again! My apologies for the temporary downtime.
Jan 31 2013 Bitcoin Wallet is temporarily offline as we finish redownloading and rescanning the block chain after our successful migration to a new server. This means no new orders can be placed. Sorry for the Inconvenience.
Jan 25 2013 We have been swamped with SELL orders due to the recent rally, our apologies if you are trying to place a sell order and have to wait, our system will automatically open back up when the capacity is there.
Dec 24 2012 Holiday Office Hours: Dec 24 9am-1pm, Dec 27/28 9am-1pm, Dec 31: Closed. Jan 2, back to normal.
Dec 21 2012 Holiday Processing Times: From Dec 24 through January 2nd expect delays in order processing. We will still be processing orders, just not all day, every day like usual.
Dec 5 2012 Raised max buy from $1000, to $2000, adding intervals of 1250,1500,1750,2000. Also added $999 as an option for people wanting to do a $1000 TD 'instant transfer', which has a max imposed by TD of $1000/24h (so the random cents was causing it to be over $1000)
Nov 12 2012 Please be advised that Canadian Banks and Canada Post are closed today. Any deposits, payments, or transfers made today or over the weekend will not appear or be processed until tomrorow (Tuesday).
Nov 9 2012 12:45pm: we have now sold out of the 1000BTC we set aside for the 10% off discount. Promo code 'btcfriday' will now only be 5% discount.
Nov 9 2012 It's Bitcoin Friday! 10% off Buying Bitcoins (while supplies last!), use promo code 'btcfriday'
Oct 23 2012 New reputation system launching soon, make sure you use your email address for all orders so they'll count for rep in the future.
Oct 20 2012 Added Cash/In Person Pickup (Ottawa) option for selling Bitcoins.
July 31th 2012 Removed Western Union. They are a bunch of asshats and have been 'returning' a lot of transactions for 'security reasons' and wont give any more details. Use TD Cash at Branch, or Cash/Xpresspost. Both are cheaper and easier.
July 19th 2012 Due to the recent increase in Bitcoin/CAD rate, we have reduced the maximum for selling Bitcoins from 200 to 150
June 21 2012 Sorry, but we have had to raise our Cash/XPressPost fee's by $5, Regional went from $10 to $15, and National went from $15 to $20.
June 8 2012 Havelock Investments Mining Fund Launched! www.havelockinvestments.com
May 23 2012 EMT Now available again for SELLING to all customers
May 23 2012 EMT Now available again for BUYING for KNOWN TRUSTED/PREVIOUS CUSTOMERS. Email us to find out how to get access
May 10 2012 Sell form was broken, sorry about that. Fixed now!
May 2 2012 This week only! buy Bitcoins on sale with cash payment options! promo code: CASH
Apr 12 2012 TD Bank Personal Payee option now available to BUY Bitcoins (as well as Sell). If you do it through Easyline(phone) its INSTANT. Easyweb(online) is next business day.
Apr 5 2012 We will be closed for holidays from Friday April 6th through Monday April 9th. We will be back in full swing on the tenth.
Apr 4 2012 EMT feature no longer available. Fuck you fraudsters.
Mar 23 2012 We have temporarily disabled EMT for NEW customers. This does not affect previous customers. New customers may use WU or Cash. We expect to re-open EMT for new customers around April 4th. Sorry for the inconvenience.
Mar 19 2012 Autograduation first few levels changed back to $20,$40,$50 required in sequence. Sorry, blame the fraudster.
Mar 19 2012 Sorry for the delay in processing Sunday's EMT orders. They will be processed (hopefully) in the next few hours.
Mar 13 2012 Follow @canadianbitcoin to get promo codes for special deals & discounts!
Mar 6 2012 Changed first autograduation interac level from $20 to $50 (so 20,40,50 will all be available to first-time customers)
Mar 2, 2012 Western Union transfers must now be sent as $CAD. (sorry, the conversion was killing us!), however, promo code 'cash' now applies to Western Union as well!
Feb 24, 2012 For a limited time, enter Promo Code cash at the bottom of the site for discounts on cash orders.
Feb 21, 2012 $USD Western Union now accepted to BUY Bitcoins! No currency conversion charges (1CAD=1USD).
Feb 15, 2012 $USD CASH/Courier now accepted to BUY Bitcoins! No currency conversion charges (1CAD=1USD)
Feb 9, 2012 Add separately tracked limit for email Transfers, if EMT is unavailable due to banking limits, other methods can still be used.
Feb 9, 2012 Raised Sell Limit to 200BTC. Added TD Bank Personal Payee option
Feb 3, 2012 Email Transfer limits still 100BTC/order. Workign on separating limits for different payment types
Feb 3, 2012 Email Transfers for SELLing re-enabled. Lowered volume limits (temporarily I hope)...
Jan 31, 2012 Added Price Graph. Nothing fancy, but kinda neat.
Jan 10, 2012 Changed EMT auto-graduate levels from 20,40,60,80,100 to 20,50,80,100 to allow faster 'level-ups'
Jan 9, 2012 Added rate stability information - as Stability increases, buy/sell rate spread will automatically decrease (and vice-versa)
Dec 30, 2011 SSL Certificate now active, for guaranteed secure transactions!
Dec 27, 2011 Reducing auto-graduation period from 36h to 24h per transaction
Dec 23, 2011 Oops, upgraded server and forgot to run Bitcoin daemon again, sorry about that! Should be back online now!
Dec 8, 2011 Reduced spread percent
Dec 7, 2011 Migrated to new server, SSL Certificate coming soon
Nov 2, 2011 Reducing auto-graduation period from 48h to 36h per transaction
Oct 13, 2011 Raising maximum SELL from 100BTC to 200BTC
Sep 26, 2011 EMT for BUYing is re-enabled on an auto-graduation system. Click here to learn how it works.
Sep 20, 2011 EMT for SELLing is re-enabled. EMT for BUYing is still disabled.
Sep 14, 2011 EMT Completely disabled for 1 week. thanks fraudsters. f u! working with the bank to get things sorted out....
Sep 12, 2011 EMT for BUYing Bitcoins re-enabled for Canadian IP's
Sep 8, 2011 EMT for BUYing Bitcoins is temporarily(/permanently?) disabled. Damn you fraudsters. EMT for selling is still active
Aug 23, 2011 Reduced spread percent. Raised maximum BUY from $300 to $500 CAD. Raised maximum SELL from 50 to 75 BTC.
Aug 6, 2011 Raising maximum BUY from $200 to $300 CAD. Raising minimum SELL from 1 to 2 BTC.
Jul 22, 2011 Raising daily limits from 100 to 500BTC/day, and raising max SELL from 20 to 50 BTC
Jul 10, 2011 Continuing Soft Launch. 100BTC/day volume max. We now accept Interac Email Transfer for BUYing Bitcoins!
Jul 9, 2011 Continuing Soft Launch. 100BTC/day volume max. Interac Email Transfer for BUYing coming later today or tomorrow.
Jul 5, 2011 Launch Date! We are performing a 'soft throttled launch'. Maximum total volume BUY and SELL per 24h is 100BTC each. If these limits are exceeded the site will automatically disable the appropriate form. This is for your safety as well as mine :)